Help Topics

The HealthLink Certificate is required when you want to use the CMS to submit invoices to ACC or download payments.

Yes - go to https://cms-issc.nz/help/supplier/account-review-settings for help with this

You may want to prevent providers from changing:

Their level

Their status as ACC ASSIGNED/INTERNAL under Provider ID

SEE BELOW FOR TROUBLE SHOOTING

MY PROVIDER IS BILLING AGAINST THE WRONG SERVICE CODE ON A SHARED PURCHASE ORDER, HOW CAN I PREVENT THIS?

I HAVE A NEW PROVIDER AND OUR PAYMENT DEDUCTION IS 10% - HOW DO I DO THIS?

Under the provider profile, scroll down until you find the section with the pay/GST information.

When you receive the Early Planning purchase order for your new client, you can bill for the admin fee.

Once the PO has been added to CMS, click into the PO number

Choose BILL SCADM

Date will default to today's date - change if needs to be earlier dated.

When adding a Client to the system please note that only the form fields with an asterisk * are mandatory (e.g., if you do not have the client’s claim number you can still add the client).

Before a PO can be added a Client and Claim must exist in the system first. Links to learn how to add those are found after the instructions below.

ACC required reports can all be found on the ACC website. To locate a report follow the steps below.

Step 1: Click the Auto-match All Rows Below button.

Step 2: Review the auto-matched data in the table and check the box in the left column for each item you wish to process.

Flow chart attached

I have entered the wrong payment date for the providers – how do I correct this?

HOW DO I RUN A PAYMENT REPORT TO SEE WHICH CLIENTS/SERVICES I HAVE BEEN PAID FOR?

1.  Go to Invoice Builder.  Each page has 25 items on it.  If you tick the box above CREATE NEW INVOICE, it will select all

the items in the INVOICE BUILDER.  If you tick the box under CREATE NEW INVOICE, only the first page of 25 will be selected.

f your invoice to ACC fails to submit, read the error message to narrow down what might be causing the error.  NEVER DELETE THE INVOICE - THIS CAUSES ISSUES WITH THE BILLABLES WITHIN.

ACC pay levels are set at 1-6, which sometimes causes confusion for providers, who may be a education level 7, 8 or 9 Counsellor, but find that in CMS they are set as level 2. 

You will find that the codes on the purchase orders reflect the CMS provider level.

When you are setting up a user on your CMS system, you will notice you have a choice between INTERNAL and ACC ASSIGNED (the default is ACC ASSIGNED).

Providers who have an ACC Provider ID should ALWAYS be ticked ACC ASSIGNED.

see attached flowchart